This section provides a guide to reading your water meter, checking for water leaks and reducing your water bill. There are a number of reasons to consistently monitor your water meter:
By frequently checking your water meter, you can identify any water wastage and reduce your water usage resulting in a financial gain. Why pay for water you’re not using? It’s surprising how often Council gets phone calls from people who don’t know where their water toby or meter is located. Make sure you know where your meter is.
How to find and read your meter
Once you have located your meter box, open the lid and locate the toby tap which supplies water to your property. You should see the meter adjacent to this. Most meters have a display panel of both black and red figures. The black on white figures show cubic metres, and Council only read these black and white figures for charging purposes. If checking for possible water leaks (read on to find out how to perform a leak test using your meter) you will need to read both the black on white and the red on white digits. The red digits indicate litres of water passing into your property. Keep in mind, it is each property owner's responsibility to ensure the meter and box is kept visible at all times.
How to use your meter to check for a leak
A simple way to see if you are losing water is to read your water meter before you go to bed at night, and again first thing in the morning before any water appliances are used. You can calculate how much water is being lost through the water that is passed through during this no usage period. But remember not to use any water during the night! This same type of test can be done during the day while you are at work or any other time when there will be no normal water usage occurring on your property.
Check out our Detecting a Water Leak insert for further information for helping you check your water use and checking to see of you have a water leak.
If these readings indicate there has been water usage, when you are sure that no normal water usage has occurred, this would indicate that you have a leak somewhere on your property. It is the property owner's responsibility to get the leak repaired. If you are unable to locate or repair the problem we would suggest you contact your plumber for help.
How to save money when you've found a leak
If you’re on a metered property and have suffered excessive water consumption due to a leak or other similar circumstances, you can apply for rates relief on your water bill by completing a Water Charge Remission Application, please note a remission can only be granted once and you will not be able to apply for this relief in future.. You will need to provide evidence that a plumber has checked and repaired the leak.
What do the charges for water cover?
If you are in one of our water metered areas, you will be charged a set charge for water on your rates account as well as receiving a water account which covers the water consumed through your meter.
All the charges together cover maintenance and upkeep of water supply infrastructure and running of your local water treatment plant as well as the cost of the actual treated water used. Areas that do not have water meters obviously do not get a water account, but still pay for water use through a higher set charge rate type applied to the rate account.
What is a toby?
The meter tap, or toby, shuts off water to the whole of your property. It’s a good idea to know where your meter taps are before an emergency strikes. Check this once or twice a year to make sure it is working properly and if it is corroded, stiff or not working let Council know so it can be repaired or replaced. Council will replace your toby at no cost to the property owner.
How do I report leaks on public property?
Call us at the Council 24 hours a day, seven days a week to report water leaks or wastage on phone 0800 727 059