COVID-19 Updates

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Animal Control Officers this means where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Building Consents and Inspection services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

The Kai Iwi and Glinks Gully campgrounds will remain open at all traffic light levels under the COVID-19 Protection Framework.

From 10th December 2021, we will require those over the age of 12 to present a vaccine pass to camp at the Kai Iwi Lakes campgrounds.  Currently, day visitors are not required to present a vaccine pass, but that may be reviewed later. We encourage day visitors to scan in with their tracer app when entering the Taharoa Domain or Glinks Gully campground.

All eligible campers will be required to email a copy of the “My Vaccine Pass” no less than five days before your planned arrival date. Please email your “My Vaccine Pass” to Lakes@kaipara.govt.nz, listing your booking reference in the subject line. We cannot accept your purple vaccination card or vaccination confirmation letter as proof of your vaccination status.

This year all bookings must be paid in full before the day you arrive. Payment must be made five or more days before your arrival date, either online or by bank transfer. This is to reduce contact and time spent in our office as much as possible as it is a small area. Pre stay emails will be sent to you well in advance.

We are mindful that not everyone will agree with (or be happy about) these necessary changes we need to implement, but these changes are important for everyone’s safety and wellbeing at the current time. In light of this, if you do wish to cancel your booking, we will fully refund your booking with no cancellation fee.

You will need to email us verification of your bank account details for us to process your refund.  Please email (do not phone) our team at Lakes@kaipara.govt.nz or, for Glinks Gully, council@kaipara.govt.nz  

Please stay home if you are felling unwell or showing covid symptoms, and do not come to the campground. If you become unwell during your stay or start to show covid symptoms, please contact Healthline 0800 358 5453 to speak with a health professional. 

If there is an outbreak in the Kaipara area or in our camping ground, we will follow the Ministry of Health instructions. In mid-January 2022 the Government will review the current traffic light settings, so the way we operate may change on or after this date.

We will update you if we have further information. Please look for your pre-stay emails closer to your arrival date.  Stay safe, take care and lets all have a well-deserved and enjoyable summer at the Lakes.

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

• Please refer to your undertaker for information about funerals
• Cemetery grounds are open with restrictions. 
• They are open to funerals and tangi for up to 50-100 people, depending on venue.
• Scan or sign in.
• Physical distancing and masks are strongly encouraged.

21 January 2021

Under COVID-19 Protection Framework (traffic lights) we are in orange

For Consent Monitoring and Compliance services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

The Council has established an effective governance system to operate during the orange setting to enable continuous decision-making.

Council and Committee meetings may be held in person or online - refer to the agenda for details. Meetings held in person will follow the venue guidelines.

Meetings will be live broadcast via our Facebook page, and the recording placed on our KDC YouTube channel after the meeting. 

From December meetings will be live broadcast via our KDC YouTube channel.

Read more on Council Meetings

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Customer Service Centres this means:

• Where possible, please make payments online with a debit or credit card
• If you come into the office:
• No Vaccine Pass is required
• Wear a face mask
• Scan or sign in
• Maintain 1m distance from other people
• Use cashless payment
• Numbers may be limited

The Mangawhai office is open during the hours of 10.00am to 2.00pm, with a maximum of 4 people.

The Dargaville office is open during the hours of 9.00am and 3.00pm, with a maximum of 6 people.

Our customer services team are available 8.00am–⁠4.30pm (9.00am–⁠4.30pm Wednesday) by telephone  09 439 7059 or freephone  0800 727 059.     

At the close of business and in the weekends, our telephone is diverted to an after-hours service provider.

Urgent requests for service are forwarded to service providers for immediate attention, while non-urgent calls are reported to Council the next working day for follow-up action.

You can report a problem online or email us at council@kaipara.govt.nz, or contact us by phone (see above).

You can also make your payments online. 

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Food Verification and Compliance services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For  Infrastructure services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols

We will continue to review and assess engineering plan submissions during this period, and will be available to respond to any reports and or enquiries in relation to engineering matters.

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

Invoices will continue to be paid as normal. We have robust continuity plans in place to ensure you will still be paid.

 23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Library services this means:

All Kaipara Libraries are OPEN their normal hours.

• No Vaccine Pass is required
• Wear a face mask
• Scan or sign in
• Maintain 1m distance
• Numbers may be limited.

Dargaville Library has limited services:

• Two public computers are available for the essential use only and limited to 30 minutes per visit
• Printing, scanning and photocopying are available
• My Book Bag click and collect or telephone and request are operating

23 January 2021

Under COVID-19 Protection Framework (traffic lights) we are in orange

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

Public Toilets

• Public toilets on main freight routes are open (with extra cleaning in place)
• Please scan or sign in
• Physical distancing and masks are strongly encouraged
• Please wash your hands carefully after using them

Parks and Playgrounds

• Parks are open for use
• All drinking fountains are closed
• Playgrounds, exercise equipment and clubrooms are open
• Please scan or sign in
• Physical distancing and masks are strongly encouraged

Bike Trails

• Bike trails are open
• Please scan or sign in
• Physical distancing and masks are strongly encouraged

Walking Trails

• Walking trails are open
• Please scan or sign in
• Physical distancing and masks are strongly encouraged

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in RED

You can pay your land and water rates:

• online at www.kaipara.govt.nz/pay or www.kaipara.govt.nz/rates
• Council offices are open, but with restricted hours. See above.

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in Red

For Resource Consent services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Rubbish Collection and Transfer Station services this means:

• Council Kerbside collections and recycling services are operating as usual.

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols.

Transfer Stations - please check with your local provider

Dargaville and Hakaru Transfer stations are open.
- Recycling centres are open.  

23 January 2022

Under COVID-19 Protection Framework (traffic lights) we are in red

For Water Supply, Wastewater and Stormwater services this means operating as usual.

Reading of water meters will continue.

Where staff are required to come onsite they will:

• Check site restrictions, including vaccination policies, before coming onsite
• Scan in, wear PPE and maintain 1m distance
• Follow any site-specific protocols.

23 January 2022

Under Covid-19 Protection Framework (traffic lights) we are in red

We have changed our Noise Control process for the periods of Christmas 6.00pm Saturday 25 Dec 2021 to Sunday Boxing day 1.00am 26 Dec 2021, & including the New Year’s Eve celebrations between 6.00pm 31 December 2021 to 1.00am 01 January 2022.

If members of the community have significant concerns about noise, they are welcome to call us on our afterhours number to lodge their complaints, and our officers will determine if the noise is excessive and should be attended before 1.00am. We are certainly not turning our backs to complaints, it is more about ensuring that everyone who wishes to enjoy the festivities has the opportunity to do so. Please note that complaints cannot be made after the noise has stopped, only while it is happening so an officer can attend to investigate.

Please be considerate of your neighbours.