COVID-19 Updates

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Animal Control Officers this means where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Building Consents and Inspection services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

The Kai Iwi and Glinks Gully campgrounds will remain open at all traffic light levels under the COVID-19 Protection Framework.

Social distancing (1 metre) is encouraged and facemasks are to be worn when indoors.

Please stay home if you are felling unwell or showing COVID symptoms, and do not come to the campground. If you become unwell during your stay or start to show COVID symptoms, please contact Healthline 0800 358 5453 to speak with a health professional.

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

• Cemetery grounds are open 
• Physical distancing and masks are recommended

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Consent Monitoring and Compliance services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

The Council has established an effective governance system to operate during the orange setting to enable continuous decision-making.

Council and Committee meetings may be held in person or online - refer to the agenda for details. Meetings held in person will follow the venue guidelines.

Meetings will be live broadcast via our Facebook page, and the recording placed on our KDC YouTube channel after the meeting. 

Read more on Council Meetings

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Customer Service Centres this means:

• Where possible, please make payments online with a debit or credit card
• If you come into the office:
• Maintain 1m distance from other people
• Use cashless payment
• Numbers may be limited

The Mangawhai office is open during the hours of 10.00am to 2.00pm, with a maximum of 4 people.

The Dargaville office is open during the hours of 9.00am and 3.00pm, with a maximum of 6 people.

Our customer services team are available 8.00am–⁠4.30pm (9.00am–⁠4.30pm Wednesday) by telephone  09 439 7059 or freephone  0800 727 059.     

At the close of business and in the weekends, our telephone is diverted to an after-hours service provider.

Urgent requests for service are forwarded to service providers for immediate attention, while non-urgent calls are reported to Council the next working day for follow-up action.

You can report a problem online or email us at council@kaipara.govt.nz, or contact us by telephone (see above).

You can also make your payments online. 

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Food Verification and Compliance services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Infrastructure services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols

We will continue to review and assess engineering plan submissions during this period, and will be available to respond to any reports and or enquiries in relation to engineering matters.

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

Invoices will continue to be paid as normal. We have robust continuity plans in place to ensure you will still be paid.

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Library services this means:

All Kaipara Libraries are OPEN their normal hours. Remember to:

• Wear a face mask 
• Maintain 1m distance
• Numbers may be limited.

Dargaville Library has limited services:

• Maximum of 25 members of the public at any time
• Two public computers are available for the essential use only and limited to 30 minutes per visit
• Printing, scanning and photocopying are available
• My Book Bag click and collect or telephone and request are operating

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

Public Toilets

• Public toilets are open (with extra cleaning in place)
• Physical distancing and masks are strongly encouraged
• Please wash your hands carefully after using them

Parks and Playgrounds

• Parks are open for use
• All drinking fountains are open
• Playgrounds, exercise equipment and clubrooms are open
• Physical distancing (1m) and masks are strongly encouraged

Bike Trails

• Bike trails are open
• Physical distancing and masks are strongly encouraged

Walking Trails

• Walking trails are open
• Physical distancing and masks are strongly encouraged

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

You can pay your land and water rates:

• online at www.kaipara.govt.nz/pay or www.kaipara.govt.nz/rates
• Council offices are open, but with restricted hours. See above.

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Resource Consent services this means:

• Services will continue to operate
• Some services may be carried out remotely

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Rubbish Collection and Transfer Station services this means:

• Council Kerbside collections and recycling services are operating as usual.

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols.

Transfer Stations - please check with your local provider

Dargaville and Hakaru Transfer stations are open.
- Recycling centres are open.  

14 April 2022

Under COVID-19 Protection Framework (traffic lights) we are in Orange

For Water Supply, Wastewater and Stormwater services this means operating as usual.

Reading of water meters will continue.

Where staff are required to come onsite they will:

• Wear PPE and maintain 1m distance
• Follow any site-specific protocols.

14 April 2022

Under Covid-19 Protection Framework (traffic lights) we are in Orange

If members of the community have significant concerns about noise, they are welcome to call us on our afterhours number to lodge their complaints, and our officers will determine if the noise is excessive and should be attended before 1.00am. We are certainly not turning our backs to complaints, it is more about ensuring that everyone who wishes to enjoy the festivities has the opportunity to do so. Please note that complaints cannot be made after the noise has stopped, only while it is happening so an officer can attend to investigate.

Please be considerate of your neighbours.