COVID-19 Updates

Kaipara District Council is uniting with New Zealanders against the COVID-19. This page outlines the services that are available during the Government's COVID-19 Level 2 alert as at 8am 12 August 2020.

This information may change. Please check for updates. 

  1. Business Support
  2. Kaipara District Council Service Updates
  3. Government COVID-19 Information


Updates on specific areas of council, and how things have changed to combat COVID-19. 

All our services are operating.

Customer Services


22 September 2020

Our front desks at Dargaville and Mangawhai are back to normal hours, this may change depending on COVID-19 Level changes.

Dargaville office opening hours Monday to Friday: 0800 - 1630 (we open at 0900 on Wednesdays)  

Mangawhai office opening hours, Monday to Friday: 0900 -  1600 

At the close of business and in the weekends, our telephone is diverted to an after-hours service provider.

Urgent requests for service are forwarded to service providers for immediate attention, while non-urgent calls are reported to Council the next working day for follow-up action.

You can report a problem online or email us at, or contact us by phone.

You can also make your payments online

Food Verifications and Compliance

12 August 2020

Food Handling monitoring

The Food Safety officers have been recommended from MPI (Ministry for primary Industries) to carry out food premises verifications remotely i.e. routine verifications.

Only initial food premises verifications or where the food premises have a history of non-compliance then these food premises verifications are to be conducted on site by the food safety officer.

Hospitality operation at Alert Level 2 is being defined by the three “S’s” (these may change over time).

Seated: Unless someone is in your venue for takeaway ordering/pickup, everyone in your venue should be seated. Customers should only be on the premises for the purposes of dining.

Separated: Physical distancing of 1 metre must be maintained in a controlled environment, like a bar, restaurant or cafe. Or 2 metres for retail business.

Single Server: Only one staff member should be providing the service to all customers in a zone. A server can have more than one table, but each table should only have one server. If it is not possible to use a single server, you will need to address how you will manage this risk another way.

Please remember to keep good contact-tracing records of anyone who will have close interaction (workers, contractors or customers). 

Customer services

Our customer services counters are open, with reduced hours:

  • Dargaville 9am – 3pm
  • Mangawhai 10am – 2pm

Please sign in or use the QR code.

Public toilets are all open, with increased cleaning.

You can still complete most of your business online

Register your service request online or phone 0800 727 059

You can use:

    • Direct Debit
    • Automatic Payment
    • Internet Banking or Bill Payment
  • Lodge a consent application

Many of the Council’s services will remain available online, for example

Please refer to the following sites for information about the Government's response to COVID-19. 

Unite against COVID-19

New Zealand Police Checkpoints

This is the main government site containing information for individuals, businesses and community groups. It shows what help is available and latest updates.

Support for business 
Businesses in genuine hardship following the Covid-19 lockdown may be eligible for a Council grant to offset their costs. Go to the Covid 19 Business Support page for more information and application forms.

Read more on the Hardship Package.

Other ways the Council is supporting those in need.

The business support package builds on initiatives the Council already has underway to help individuals and businesses that need it. It includes:

  • Providing options for payment plans and penalty remissions
  • Providing rates postponement options for those in financial hardship
  • Holding fees and charges at 2019 levels (except where costs to Council have increased)
  • Seeking Government funding to accelerate capital projects that will provide employment and long term benefits.
  • Mayoral Taskforce to network, advocate for, inform, support and work with others to lead Kaipara communities
  • Reducing the previously-agreed average rates increase for 2020/2021 Annual Plan average from 4.83% to 3.97%